Moving?

Stopping Service

This feature requires you to sign in or register your account with My Account to submit your request to cancel service.

Access to Your Meter(s)

We will need to have access to your meter to obtain a final reading before we can cancel your service. Please ensure our meter reader has access so that we can complete your request to cancel your service.

Help us obtain a final reading by:
  • Making sure our meter reader has clear and unobstructed access to your meter;


  • Clearing away brush and debris that may block the meter or prevent our meter reader from seeing the dials;


  • Providing a key if your meter is located inside your home or business;


  • Securing your pets so that our meter reader can safely read your meter.


Transferring Service

This feature requires you to sign in or register your account with My Account to submit your request to cancel service.

Access to Your Meter(s)

We will need to have access to your meter(s) to obtain a final reading at your current address (if you are currently an LG&E, KU or ODP customer) and at your new address before we can complete your request to transfer your service.

Please ensure our meter reader has access to your meter(s) so that we can complete your request to transfer your service.

Help us obtain a final reading by:
  • Making sure our meter reader has clear and unobstructed access to your meter;


  • Clearing away brush and debris that may block the meter or prevent our meter reader from seeing the dials;


  • Providing a key if your meter is located inside your home or business;


  • Securing your pets so that our meter reader can safely read your meter.


Deposits

When a deposit is required, the amount varies depending on the type of service (electricity or natural gas) you receive and your rate type (Residential, General Service Business or Non-Residential).

Utility Deposit Amount
Residential (RS Rate Type)
LG&E Electric Only $135
LG&E Natural Gas $95
KU $135
ODP $150
Business (GS Rate Type)
LG&E Electric Only $220
KU $220
ODP 2/12th of the annual bill amount
Any Non-Residential
LG&E, KU and ODP Electric
and/or Natural Gas
2/12th of the annual bill amount
Temporary Service

Below are the fees associated with requests for temporary service:

LG&E Customers $72.85
KU Customers $35 for 100 amp service;
$50 for service greater than 100 amps
ODP Customers $25 Removal fee

Fees may be higher if the temporary service requires a transformer.
Building a New Home?

You're building a new home. Congratulations!

Complete the application for new service where no meter exists and we will do the rest.

Start LG&E Service (No meter exists)
Comience el servicio de LG&E (no metro)

Start KU/ODP Service (No meter exists)
Comience el servicio de KU/ODP (no metro)

If you are an LG&E or KU customer, let us help you offset the cost of ENERGY STAR® certification-related expenses.





Keep in mind...

It can take up to three (3) business days to process requests to start, stop or transfer service.



Service Charges and Fees

Use this table to find out charges and fees for various services.