In October 2011, the Virginia State Corporation Commission (SCC) adopted a new rule enacted by the Virginia General Assembly to promote public health and safety. The regulation, effective October 31, 2011, allows qualifying ODP customers an additional 30 days from the due date of the original termination notice before their electric service is disconnected. Specifically, the regulation allows:
- any ODP customer with a serious medical condition or who resides with a family member who has a serious medical condition to provide certification from a licensed physician
- qualifying ODP customers to delay service termination twice within a 12-month period
In essence, the regulation provides additional time for an ODP residential customer to make payment arrangements with ODP or make arrangements for housing or medical care.
For more information about the regulation, visit the Virginia State Corporation Commission's website.
To make payment arrangements with ODP, call 1-800-981-0600. Our representatives are available Monday through Friday from 7 a.m. until 7 p.m.