If you're faced with a KU/ODP bill that you think you won't be able to handle, or if your service has already been shut off for nonpayment, please contact us as soon as possible at 800-981-0600. Our customer care representatives are available Monday through Friday from 7 a.m. to 7 p.m., and they can usually work out a solution that will allow you to keep essential service. Ask about payment options such as partial payment plan, Budget Payment, Auto Pay, and more.
If you still need assistance, please locate the KU or ODP business office nearest you to determine the contact information for an agency in your area that may be able to offer assistance with utility bills. KU does not determine who is eligible to receive assistance. Funding may be limited.
- Lexington (Downtown)
- Lexington (North)
- Mount Sterling
- Norton (Virginia)
- Pennington Gap (Virginia)
Check out these tips and tricks on how to seal up your home to keep the cool air out.
One of our energy efficiency efforts – WeCare (Weatherization, Conservation Advice and Recycling Energy), is designed to create savings through weatherization and energy education to help customers in need.