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Home > Residential Services > KU Residential Services > Heating Assistance Programs


Heating Assistance Programs


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Give to WinterCare
KU matches customers' donations to the WinterCare Energy Assistance Fund. You can donate to this fund by:

  • Adding the amount of your donation to your payment each month when you pay your KU bill.


  • Forwarding a donation directly to KU.


  • To ensure your donation is matched by KU, forward a check or money order addressed to:

    Kentucky Utilities Company
    ATTN: Customer Commitment Department
    P.O. Box 32010
    Louisville, KY 40232


    KU will match your donation and forward the entire amount directly to the agencies who administer the funds. KU plays no part in determining who qualifies for assistance.
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    Helping Hands

    When you need assistance - paying your bill or making your home more energy efficient - you should not have the additional worry of where to go to ask for help. We want to help you find the assistance you need, so we put together a list of community agencies available to you. This step-by-step guide is designed to help you find the assistance you need when you need it most.

    Call Us

    If you're faced with a KU/ODP bill that you think you won't be able to handle, or if your service has already been shut off for nonpayment, please contact us as soon as possible at (800) 981-0600. Our Customer Care representatives are available Monday through Friday from 7 a.m. to 7 p.m., and they can usually work out a solution that will allow you to keep essential service. Ask about payment options such as partial payment plan, Budget Payment, Auto Pay, and more. Let's work it out together!

    If you still need assistance, please locate the KU or ODP business office nearest you to determine the contact information for an agency in your area that may be able to offer assistance with utility bills. KU does not determine who is eligible to receive assistance. Funding may be limited.

    View the map for the geographic location of our offices.





    Assistance Agencies

    Click on the business office links below to reveal the agencies; click again to close.

    Barlow
    Ballard County Co-op Ministry
    228 Broadway
    LaCenter, KY 42056
    270-665-9696

    Ballard County Salvation Army
    270-665-9581

    Community Action Kentucky
    354 Court Street
    Wickliffe, KY
    270-335-5201

    Family Services
    223 South Third Street
    Paducah, KY 42003
    270-443-4838

    Paducah Co-op Ministry
    1359 South Sixth Street
    Paducah, KY 42003
    270-442-6795

    West Kentucky Allied Services, Inc.
    201 West Moore Street
    Clinton, KY 42031
    270-653-4494

    West Kentucky Allied Services
    132 North Fourth Street
    Wickliffe, KY 42087
    270-335-5201

    West Kentucky Allied Services
    505 South Eighth Street
    Paducah, KY 4200
    270-444-7380

    Carlisle County
    Community Action Kentucky
    214 Front Street
    Bardwell, KY
    270-628-3941

    Fulton County
    Community Action Kentucky
    120 Davis Park
    Hickman, KY
    270-236-3797

    Hickman County
    Community Action Kentucky
    111 West Clay Street
    Clinton, KY
    270-653-4494
    Campbellsville
    Cabinet for Human Resources
    424 Public Square, Courthouse Annex
    Columbia, KY 42728
    270-384-4731

    Central KY Community Action Agency
    332 Hood Avenue
    Lebanon, KY 40033
    270-692-6411

    Central KY Community Action Agency
    226 W. Main Street
    Springfield, KY 40069
    859-336-7766

    Community Service Center
    114 E. Main Street
    Lebanon, KY 40033
    270-692-4748

    Community Action Kentucky
    105 South Court Street
    Campbellsville, KY 42718
    270-465-6554

    Lake Cumberland Community Action
    110 B North Jackson Street
    Campbellsville, KY 42718
    270-465-6554

    Lake Cumberland Community Service
    Community Action Agency
    County Courthouse - Room 211
    Jamestown, KY 42629
    270-343-4565

    Lake Cumberland Community Service
    1116 Jamestown Street
    Columbia, KY 42728
    270-384-2147

    Lake Cumberland Community Service
    100 East Court Street
    Greensburg, KY 42743
    270-932-7324

    Taylor County Crisis Relief
    222 West Main Street
    Campbellsville, KY 42718
    270-465-0835
    Carrollton
    Community Action Kentucky
    220 7th Street
    Carrollton, KY
    502-732-5253

    Northern Kentucky Community Action
    Gall County Residents
    102 East High Street
    Warsaw, KY
    606-567-4660

    Northern Kentucky Community Action
    Owen County Residents
    105 North Thomas Street
    Owenton, KY
    502-484-2116

    Northern Kentucky Community Action
    Grant County Residents
    128 North Main Street
    Williamston, KY
    606-824-4768

    Owen County Family Resource Center
    502-484-3595

    Tri-County Community Action
    115 Hwy 42E P.O. Box 100
    Bedford, KY
    502-255-7514
    Danville
    Bluegrass Community Action
    201 E. Main Street
    Stanford, KY 40484
    606-365-2312

    Bluegrass Community Action
    321 West. Main Street (Courthouse)
    Danville, KY 40422
    859-236-2955

    Bluegrass Community Action
    235 Lexington Street
    Lancaster, KY 40444
    859-792-3422

    Bluegrass Community Action
    111 Short Street
    Harrodsburg, KY 40330
    859-734-9549

    Family Services
    447 South Third Street
    Danville, KY 40422
    859-236-3863

    Salvation Army
    519 South Fourth Street
    Danville, KY 40422
    859-236-4473
    Earlington
    Community Action Kentucky
    136 Branch Street
    Madisonville, KY
    270-821-8114

    Dawson Area Personal Services
    101 Baxter Avenue, 19B
    Dawson Springs, KY
    270-797-8939

    Family Resources Center
    Hopkins County
    320 South Seminary Street
    Madisonville, KY

    Madisonville Asst. Center
    Hopkins County
    130 Branch Street
    Madisonville, KY
    270-821-8114

    Pennyrile Allied Community Service
    1100 South Liberty Street
    Hopkinsville, KY
    270-885-4959

    Pennyrile Allied Community Service
    Caldwell County Courthouse
    Princeton, KY
    800-256-0643

    Salvation Army
    678 South Seminary
    Madisonville, KY
    270-825-3620

    St. Vincent DePaul
    101 East Arch
    Madisonville, KY
    270-821-2159

    United Way of Hopkins County
    East Center Street
    Madisonville, KY
    270-821-3170
    Eddyville
    Community Action Kentucky
    Courthouse
    500 West Dale Avenue
    Eddyville, KY
    270-388-7812

    Lyon County Ministerial Association
    St. Mark Catholic Church
    Eddyville, KY
    270-388-2133

    Pennyrile Allied Community Service
    Courthouse
    P.O. Box 252
    Marion, KY 42064
    270-965-4763

    Pennyrile Allied Community Service
    Courthouse
    Smithland, KY 42018
    270-928-2827

    Pennyrile Allied Community Service
    Courthouse Room 24
    Princeton, KY 42445
    270-365-5097
    Elizabethtown
    Community Action Kentucky
    Barren County
    413 Happy Valley Road
    Glasgow, KY 42141
    270-651-8171

    Community Action Kentucky
    Grayson County
    125 East Market Street, Suite 30B
    Leitchfield, KY 42754
    270-259-3500

    Community Action Kentucky
    Hardin County
    1111 North Dixie Avenue, Suite 5
    Elizabethtown, KY 42701
    270-769-1927

    Community Action Kentucky
    Hart County
    815 Main Street
    Munfordville, KY 42765
    270-524-0224

    Community Action Kentucky
    Larue County
    120 South Greensburg Road
    Hodgenville, KY 42748
    270-358-3937

    Community Action Kentucky
    Nelson County
    864 West Stephen Foster
    Bardstown, KY 40004
    502-348-9596

    Community Action Kentucky
    Washington County
    226 West Main Street
    Springfield, KY 40069
    859-336-7766

    Community Action Kentucky
    Bullitt County
    214 Frank E. Simon Drive
    Shepherdsville, KY 40165
    502-543-4077

    Helping Hand - Elizabethtown
    212 W. Dixie Avenue
    Elizabethtown, KY 42701
    270-769-3092

    North Hardin Hope - Radcliff
    620 South Wilson Road
    Radcliff, KY 40160
    270-351-4673

    St. Joseph Catholic Church/
    St. Joseph Outreach Ministries
    109 West Walnut Street
    Leitchfield, KY 42754
    270-287-9960
    Georgetown
    American Red Cross
    318 Washington Street
    Frankfort, KY 40601
    502-223-1795

    Salvation Army
    100 East Main Street
    Georgetown, KY
    502-863-3694

    Salvation Army
    517 Greenup Avenue
    Frankfort, KY 40601
    502-227-2638

    Bluegrass Community Action Agency
    139 Scroggins Park
    Georgetown, KY 40324
    502-863-9403
    Greenville
    Audubon Beaver Dam Area
    270-298-4481

    Audubon Area Community Service
    Community Center
    Washington Avenue
    Hartford, KY
    270-298-4481

    Audubon Area Community Service
    Walnut Street
    Calhoun, KY
    270-273-3355

    Community Action Kentucky
    518 Hopkinsville Street
    Greenville, KY 42345
    270-338-5080

    Help Office of McLean County
    Highway 431
    Livermore, KY 42352
    270-486-9207

    The Help Office Beaver Dam
    270-274-5606
    Harlan
    Catholic Social Services
    301 North Main Street
    Harlan, KY 40831
    606-664-2836
    Central Baptist
    118 Central Street
    Cumberland, KY
    606-589-2346

    Christian Family Service
    River Street
    P.O. Box 1238
    Harlan, KY 40831
    606-573-9843

    Community Action Kentucky
    319 Camden Street
    Harlan, KY
    606-573-5335

    Cranks Survival Center
    P.O. Box 32
    Cranks, KY 40820
    606-573-2812

    Cumberland United Methodist
    102 Frazier Street
    Cumberland, KY
    606-589-4609

    Harlan Co Community Action
    606-573-5335

    Harlan Baptist
    102 Mound Street
    Harlan, KY
    606-573-4904

    Lynch United Methodist
    Church Street
    Lynch, KY
    606-848-5422
    Lexington (Downtown)
    Adult Services/Tenant Services
    200 East Main Street
    Lexington, KY 40507
    859-258-3810

    Catholic Social Services
    859-253-3339

    Community Action Kentucky
    1169 Winburn Drive
    Lexington, KY
    859-294-5249

    Community Action Kentucky
    1902 Cambridge Drive
    Lexington, KY
    859-246-1192

    Community Action Kentucky
    3439 Buckhorn Drive, #7
    Lexington, KY
    859-273-6395

    Sunshine Ministries
    859-259-2777
    Lexington (North)
    Adult Services/Tenant Services
    200 E Main Street
    Lexington, KY 40507
    859-258-3810

    Catholic Social Services
    859-258-3339 M, T, Th

    Community Action Kentucky
    913 Georgetown Street
    Lexington, KY 40507
    859-244-2215

    Sunshine Ministries
    859-259-2777
    London
    Bell - Whitley CSA
    South Highway 25W
    Williamsburg, KY 40769
    606-549-3933

    Bell-Whitley Community Services
    U.S. Highway 25W
    Williamsburg, KY 40769
    606-549-3933

    Community Action Kentucky
    188 Dog Patch Trading Center
    London, KY 40741
    606-864-9121

    Corbin United Effort
    311 Barbourville Street
    Corbin, KY 40701
    606-528-7523

    Corbin United Effort
    606-528-2858

    Corbin United Effort
    P.O. Box 1789
    Corbin, KY 40702-1789
    606-528-7523

    Daniel Boone Development Council
    Manchester Shopping Center
    606-598-5127
    Emergency Christian Ministries
    630 U.S. Highway 25W South
    London, KY 40741
    606-549-2922

    Friendship Center
    528 Main Street
    London, KY 40741
    606-549-5900

    KC-EOC/Ky Community Economic OPP Council
    Old 25E (7 miles north of Barbourville)
    Barbourville, KY 40906
    606-546-3152

    Red Bird Mission
    Beverly, KY
    606-598-3155
    Maysville
    Department for Human Resources
    103 Clark Street
    Flemingsburg, KY 41041
    606-845-2381

    Community Action Kentucky
    Mason County
    1679 Forest Avenue
    Maysville, KY 41056
    606-564-8389

    Community Action Kentucky
    Bracken County
    110 Grandview Drive
    Brooksville, KY
    606-735-2948

    Community Action Kentucky
    Robertson County
    115 McDowell Street
    Mt. Olivet, KY
    606-724-5513

    Community Action Kentucky
    203 High Street
    Flemingsburg, KY 41041
    606-845-0081

    Mason County Judge Executive
    West Third Street
    Maysville, KY (next to courthouse)
    606-564-6706

    Community Action Kentucky
    Pendleton County
    309 Barkley Street
    Falmouth KY
    859-654-4054

    United Bracken County Ministries Association
    Brooksville, KY
    606-735-2455
    Middlesboro
    Community Action Kentucky
    129 Pine Street
    Pineville, KY
    606-337-3044

    CCM (Coop. Christian Ministry)
    2124 Cumberland Avenue
    Middlesboro, KY
    606-248-8022

    Interfaith
    Tennessee Avenue
    Pineville, KY
    606-337-5519

    Salvation Army
    118 North 18th Street
    Middlesboro, KY
    606-248-0911
    Morehead
    Christian Social Services
    1446 East Main Street
    Morehead, KY
    606-784-0062

    Christian Social Services
    42 Sudith Street
    Owingsville, KY
    606-674-6906

    Community Action Kentucky
    136 Lee Avenue, Suite E
    Morehead, KY
    606-784-7735

    Gateway Comm. Services #1
    120 Normal Avenue
    Morehead, KY
    606-784-7735

    Gateway Comm. Services #2
    41 East Main Street
    Owingsville, KY
    606-674-2502
    Morganfield
    Audubon Area Community Service
    64 College Street
    Dixon, KY 42409
    270-639-5635

    Audubon Area Community Service
    Second Street
    Henderson, KY 42420
    270-826-6071

    Community Action Kentucky
    227 Richards Lane
    Morganfield, KY 42437
    270-389-3742

    The Salvation Army
    316 First Street
    Henderson, KY 42420
    270-826-5160
    Mount Sterling
    Community Action Kentucky
    1876 Owingsville Road
    Mt. Sterling, KY 40353
    859-498-5345

    Gateway Community Service
    41 East Main Street
    Owingsville, KY 40360
    859-674-2502

    Montgomery Co Social Services
    East Locust Street
    Mt. Sterling, KY
    859-498-6312

    Salvation Army
    Courthouse
    Mt. Sterling, KY 40353
    859-498-8707
    Paris
    Community Action
    Old Lair Road
    Community Service Center
    Cynthiana, KY 41031
    859-234-2121

    Community Action Kentucky
    301 West 7th Street
    Paris, KY
    859-987-5277

    County Judge Executive
    Court House
    859-234-7136

    Cynthiana Christian Church
    North Main Street
    859-234-5332

    Harrison County Board of Education
    New Lair
    859-234-7110

    Richmond
    Berea Community School
    Family Resource Center
    3 Pirate Parkway
    Berea, KY 40403
    859-986-1021

    Bluegrass Community Action
    Garrard County
    3445A Versailles Road
    Frankfort, KY 40601
    502-695-4290

    Christian Appalachian Project
    Williams Street
    Mt. Vernon, KY 40456
    859-256-4810

    Community Action Kentucky
    123 Pine Street
    Richmond, KY
    859-623-6514

    Community Action Kentucky
    407 Stanford Street
    Lancaster, KY
    859-792-3422

    Daniel Boone Development
    Main Street (Ashley House)
    Mt. Vernon, KY 40456
    606-256-5315
    606-256-1695 (fax)

    KY River Foothills
    1623 Foxhaven Drive
    Richmond, KY 40475
    859-624-2046

    Kingston Family
    Family Resource Center
    329 Kingston/Bill Hill Road
    Berea, KY 40403
    859-986-2879

    Kirksville
    Family Resource Center
    664 Kirksville Road
    859-328-9117

    Kit Carson Family Resource Center
    450 Tates Creek Road
    Richmond, KY 40475
    859-624-4524

    Richmond Youth Services Center
    321 North Second Street
    Richmond, KY 40475
    859-624-9548

    South Madison FACTS Center
    Glades Park Shopping Center
    Berea, KY 40403
    859-986-7294

    Waco Family Resource Center
    359 Waco Loop
    Waco, KY 40385
    859-369-5005

    White Hall Family Resource Center
    2166 Lexington Road
    Richmond, KY 40475
    859-624-4511

    KY River Foothills in Irvine
    606-723-4492
    Shelbyville
    Community Action Kentucky
    Henry County
    1106 Castle Highway
    Eminence, KY
    502-845-7808

    Community Action Kentucky
    Nelson County
    864 West Stephen Foster
    Bardstown, KY 40004
    502-348-9596

    Community Action Kentucky
    Oldham County
    1015 Dispatchers Way
    LaGrange, KY
    502-222-1349

    Community Action Kentucky
    Shelby County
    1145 Washington Street
    Shelbyville, KY
    502-633-6371

    Hearing Impaired
    800-372-2973

    Community Action Kentucky
    Spencer County
    44 Creekside Drive
    Taylorsville, KY
    502-477-8296

    Oldham County Red Cross
    502-222-0308

    Operation Care
    802 Washington Street
    Shelbyville, KY
    502-633-1965
    Somerset
    Christian Appalachian Project
    P.O. Box 550
    Whitley City, KY 42653
    606-376-9855

    Community Action Kentucky
    410 East Mount Vernon
    Somerset, KY
    606-679-6203

    Department For Social Services
    Hustonville Street
    Liberty, KY
    606-787-8369

    Department for Social Insurance
    650 N Main Street, Suite 250
    Somerset, KY
    606-677-4103

    Department for Social Security, Ins, Food Stamp
    Court House Square
    Liberty, KY
    606-787-8338

    First Baptist Church
    Hustonville Street
    Liberty, KY
    606-787-7360

    First Christian Church
    Middleburg Street
    Liberty, KY
    606-787-2217

    God's Food Pantry (Food Assistance Only)
    119 S. Central Ave
    Somerset, KY
    606-679-8560

    Lake Cumberland Community Service
    300 Cundiff Square
    Somerset, KY
    606-679-6203

    Lake Cumberland Community Service
    Hustonville Street
    Liberty, KY
    606-787-9209

    Lake Cumberland Community Ac
    P.O. Box 141
    Whitley City, KY 42653
    606-376-2593

    Outreach St Mildred's Church
    203 South Central Avenue
    Somerset, KY
    606-678-4617

    Pulaski Emergency Relief Ministry Center
    212 Cundiff Square
    Somerset, KY
    606-678-8153

    Salvation Army
    601-1/2 South Highway 27
    Somerset, KY
    606-679-2001

    Sisters of St. Josephs
    P.O. Box 278
    Whitley City, KY 42653
    606-376-8728

    Somerset Pulaski Rescue Squad
    1906 N Highway 1247
    Somerset, KY
    606-679-4058
    Versailles
    American Red Cross
    318 Washington Street
    Frankfort, KY 40601
    502-223-1795

    Bluegrass Community Action
    755 W. Broadway
    212/FHA
    502-839-7102

    Community Action Kentucky
    285 Beasley Road
    Versailles, KY
    859-873-8182

    Family Support - KY Commonwealth
    125 Lexington Street
    Versailles, KY
    859-873-3191

    God's Basin
    221 Woodford Street
    Versailles, KY
    502-839-8133

    Judge Executive
    Woodford County Courthouse
    859-873-4139

    Salvation Army
    736 West Main Street
    Lexington, KY 40508
    859-252-7706
    Winchester
    Community Action Kentucky
    32 Meadow Lane
    Winchester, KY 40391
    859-744-3235
    Norton (Virginia)
    Advocate Center
    Park Avenue Northwest
    Norton, VA
    276-679-0967

    City of Norton Social Services
    Park Avenue Northwest
    Norton, VA
    276-679-2701

    Dickerson Co Social Services
    Clintwood, VA
    276-926-1661

    Mtn. Empire Older Citizens
    1A Industrial Park Drive
    Big Stone Gap, VA
    276-523-4202

    RADA
    Park Avenue Northwest
    Norton, VA
    276-679-6000 o 276-679-5988
    (Thursday/Friday only)

    Russell County Social Services
    Lebanon, VA
    276-889-3031

    Scott County Social Services
    Gate City, VA
    276-386-3631

    Wise County Social Services
    Coeburn Road, Wise, VA
    276-328-8056

    Pennington Gap (Virginia)
    Lee County Social Services
    Jonesville, VA
    276-346-1010

    RADA
    Pennington Gap, VA
    276-546-0935

    View Program
    Pennington Gap, VA
    276-546-0942


    Weatherization

    Home Energy Analysis - 1-800-356-5467
    A trained energy specialist will show you how you can lower your monthly bills and reduce your energy use.

    WeCare Program

    One of our energy efficiency efforts — WeCare (Weatherization, Conservation Advice and Recycling Energy), is designed to create savings through weatherization and energy education to help customers in need.



    Download the brochure

    Heating assistance brochure KU
    Heating assistance brochure ODP



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