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Home Utility Gift (HUG) Certificates:
A unique, convenient and practical gift for everyone

Looking for the perfect gift idea for that hard-to-buy-for person on your gift list? Give them a Home Utility Gift (HUG) certificate. A HUG credits the utility account of any LG&E customer. Instead of working like traditional gift certificates, which can get lost or become obsolete if the store or restaurant goes out of business, a HUG is a credit placed directly on the recipient's account.

Learn more




Watt Finders Guide

Electric meter closeupAppliances affect electrical usage

The number and types of appliances you operate and the way they are used affect the amount of electricity consumed each month. To find out how a new appliance may affect your electric bill, check the wattage of the appliance. A chart of average wattages and estimated kilowatt hours used per month by common appliances is listed inside the booklet in the link below.

»  Watt Finders Guide (PDF)



Demand Conservation today!

Demand Conservation switchYou can help the environment and save energy, too.

Sign up for our Demand Conservation program today. You can reduce energy demand by signing up for a free device that we connect to your central air conditioner, heat pump or electric water heater.

Demand Conservation helps reduce peak demand, which enables us to use our power plants more efficiently and delay the addition of new ones.

As a bonus, we'll credit your utility bill $5 per month (up to $20 annually) for each of the four summer months (June through September) for each central air conditioning unit.

Additional bonuses apply for water heaters. These programs are available only in areas where our radio signal is accessible.

»  Details of the Demand Conservation Program



child walking on grass

Green Energy:
The power to save. It's in your hands.

LG&E now offers you an opportunity to contribute to the growth of renewable energy. Add Green Energy payments to your bill, and we will purchase the corresponding "green tags" from renewable energy sources in Kentucky and surrounding states.

By offering you a way to support the operation and development of renewable energy, we are giving you the chance to do your part to help improve the environment. Make the choice to make a difference — for today and tomorrow. The power is in your hands.

»  Learn more about the Green Energy program








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My Account
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call center representative on a headsetResidential Service
Call Center Hours

Monday - Friday
7am - 7pm
(502) 589-1444

Emergency outages may be called in 24 hours a day, 7 days a week.

General questions, concerns or requests?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Establish new electric/gas service or cancel service?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Power Outages/Downed Power Lines?
(502) 589-3500

24 hours/day, 7 days/week

Gas Leaks
(known or suspected)/
Gas Emergencies?

(502) 589-5511

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Billing or rate questions?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Call Kentucky 811
before you dig.

Dial 8-1-1
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LG&E and KU meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal.
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