Can anyone use My Account for online bill payment?
Anyone who has a current LG&E account and access to the Internet can make their payment online with a Discover, Visa, or MasterCard credit card, an ATM or debit card, PayPal, or an electronic check (using the customer's bank account information). Customers must first register their LG&E account using information they can find on their bill, including their LG&E account number and meter number, as well as the zip code of the address where the bill is mailed.


What payment methods are accepted for online bill payments?
LG&E accepts electronic checks (using the customer's bank account information). There is no processing fee associated with electronic check payments. We also accept PayPal, ATM or debit cards; a transaction processing fee of $2.95 applies to PayPal, ATM, credit card or debit card payments. Discover, Visa, and MasterCard credit cards are accepted. Credit card, ATM, PayPal and debit card payments are processed through a third-party vendor, Bill Matrix; electronic check payments are processed directly by LG&E. Payments cannot exceed $800 per transaction. Customers can make multiple payments; however, transaction fees are assessed to each payment up to $800.


Who processes the online payments for LG&E?
For online check payments, LG&E handles the processing of payments. However, we do not have the ability to process ATM, debit or credit card payments so we work with a third-party, Bill Matrix, who provides this service for us.


What confirmation do I receive when I make an online payment?
You will receive a confirmation number that appears on a separate page after you submit your online payment. This page may take a few minutes to appear.


Can I retrieve my confirmation number if I did not record it at the time I made my payment?
We encourage you to wait a few minutes after you submit your online payment for the separate confirmation page to load and to record the confirmation number that appears on this separate page. In the case of credit card, ATM or debit card payments, you can contact Bill Matrix at 1-800-780-9723 to receive the confirmation number. In the case of electronic check payments, you will have to contact LG&E's Customer Service department at (502) 589-1444 (outside Louisville 800-331-7370) to receive the confirmation number.


Can I make my payment online if I've been disconnected for non-payment?
Yes. Customers who need to make a payment to have service restored can make their payment — and submit a request for service to be reconnected — by signing in or registering their account online.

Customers whose service has been disconnected can request to have service restored by calling 589-1444 and pressing 1-2-2-2-1 once payment has been made.


What information do I need in order to register my LG&E account so I can make online payments or receive my bill via e-mail?
All you need is your account information (account number, billing address zip code and the primary phone number on the account), a valid email address and a Personal Identifier (i.e. the Social Security Number or Driver's License Number or Tax ID number for business customers) for the person whose name is listed as the primary account holder.


When will my online payment post to my LG&E account?
Payments are posted immediately. Future dated payments will post on the date requested by the customer when they schedule the payment.


Can I view my payment after I have submitted it online?
Yes. Payments are posted immediately.


Aside from paying my LG&E bill online, what other options are available online?
In addition to paying your bill, you can view your current and previous 12-months' billing history. You can sign up to receive your bill via e-mail (while continuing to receive a paper bill or instead of receiving a paper bill), and you can easily sign up for Auto Pay (where your monthly payments will be automatically deducted from your bank account on the payment due date each month. You can also sign up for our Demand Conservation program or for Budget Billing without having to make a phone call or mail a form.


Will I receive online confirmation if I sign up for your Budget Payment Plan or Auto Pay programs?
No. You will receive written confirmation in the form of a letter we will mail confirming your enrollment in these programs. You will not receive online confirmation.


What do I do if I accidentally submit my payment more than once?
We ask that you contact us right away if you suspect that you submitted your online payment more than once. Often we can correct the mistake if you notify us immediately that you accidentally make a duplicate payment.


Can I register an outdoor light/streetlight through Customer Self-Service and make my monthly payments for that light online?
No. Online registration requires a meter number, and there are no meter numbers associated with outdoor or street lights.


Which browsers are supported by LG&E's My Account website?
My Account supports Mozilla 1.0/Netscape 7 and Microsoft Internet Explorer 5.0 or higher. Customers using a Macintosh computer will be unable to view our website via American Online (AOL).


What if I experience a problem with an Auto Pay transaction?
Please contact our Customer Service department at (502) 589-1444 (outside Louisville 800-331-7370) - 7 a.m. to 7 p.m. Monday through Friday - to discuss any problems you may experience with an Auto Pay transaction.