My Account
We provide an option for paying your bill online with an electronic check, debit or credit card.
Automatic payments
Sign up for Auto Pay and have your LG&E, KU or ODP payments conveniently deducted from your bank account.
One-time payment - Paymentus
Make a one-time payment with our third-party payment provider, Paymentus. Pay by debit or ATM card, Visa, Mastercard or Discover card. Additional fees apply.
One-time payment - Electronic check - No fees
Make a one-time payment via electronic check. No additional fees apply.
Business phone numbers
- Monday - Friday, 8 a.m. - 6 p.m.
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
|
Once you have called LG&E or KU, you may then press one of these fast-path options |
|
|---|---|
| LG&E Electric Outage | 2-1-2 |
| KU Electric Outage | 2-1 |
| Gas Emergency | 2-1-1 |
| Make a payment | 2-2-3 |
| Billing Questions | 2-2-4-5 |
| Energy Efficiency | 2-4-2 |
| Account Balance/Due Date and Meter Reading Window | 2-2-1 |
| Payment Arrangements | 2-2-2-1 |
| Reconnect Service (speak with a rep) | 2-2-2-2 |
| Auto Reconnect (self-service) | 2-2-2-2-1 |
| Payment Info - Online, Locations, Mail Address, Office | 2-2-2-4 |
| Stop or Move Existing Service | 2-3-1 |
| Start New Service | 2-3-2 |
| New Construction | 2-3-3 |
| Website Assistance | 2-4-1 |
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
To avoid late payment charges, please allow 5-7 business days from the mailing date for receipt and processing of your payment.
LG&E
P.O. Box 9001960
Louisville, KY 40290-1960
KU/ODP
P.O. Box 9001954
Louisville, KY 40290-1954
Corporate mailing addresses
These addresses are for our corporate offices and are not to be used for mailing utility payments.
LG&E
220 West Main Street
Louisville, KY 40202
KU/ODP
One Quality Street
Lexington, KY 40507
Authorized payment centers
Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.
If you need to have your service reconnected after making the payment, call:
- LG&E Customers: 502-589-1444
- KU/ODP Customers: 800-981-0600