Assistance programs

We understand customers can sometimes have difficulty paying their utility bills. We’re committed to helping our customers, including those impacted by the current federal government shutdown that occurred Sept. 30. Please contact us right away if you’re a customer and think you may have difficulty paying your bill.

There are a number of programs available, including signing up for a budget payment plan and making payment arrangements. We also partner with many local agencies that provide assistance, and we encourage customers to take advantage of these programs.

hands at a table with a laptop, a mobile phone, and paper bills
girl holding up heat-shaped hands

Need help with utility bills? We’re here to help.

LIHEAP and other weather assistance options are available.

Learn more - LG&E customers Learn more - KU/ODP customers

Ways to manage your bill

Did you know if you have not had a late residential payment in the past 11 months and happen to miss a payment deadline, you are eligible for a one-time late payment charge waiver? Contact us prior to your next bill due date to request a waiver. To avoid late payments, consider using Auto Pay for recurring payments and My Notifications to set bill reminders.

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