Residential phone numbers
- Monday - Friday, 7 a.m. - 7 p.m. ET
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
| Once you have called LG&E or KU, you may then press one of these fast-path options | |
|---|---|
| LG&E Electric Outage | 1-1-2 |
| KU/ODP Electric Outage | 1-1 |
| LG&E Gas Emergency | 1-1-1 |
| Make a payment | 1-2-3 |
| Billing Questions | 1-2-4-5 |
| Energy Efficiency | 1-4-2 |
| Account Balance/Due Date and Meter Reading Window | 1-2-1 |
| Payment Arrangements | 1-2-2-1 |
| Reconnect Service (speak with a rep) | 1-2-2-2 |
| Auto Reconnect (self-service) | 1-2-2-2-1 |
| Payment Info - Online, Locations, Mail Address, Office | 1-2-4-2 |
| Stop or Move Existing Service | 1-3-1 |
| Start New Service | 1-3-2 |
| New Construction | 1-3-3 |
| Website Assistance | 1-4-1 |
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
LG&E
Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211
KU/ODP
Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212
Corporate mailing addresses
These addresses a for our corporate offices and are not to be used for mailing utility payments.
LG&E
220 West Main Street
Louisville, KY 40202
KU/ODP
One Quality Street
Lexington, KY 40507