NEVER report a gas leak by email. Leave the area immediately and call LG&E at 502-589-1444 (outside Louisville call 800-331-7370). Only make the call once you are in an area where there is no gas odor.
Pure natural gas is colorless and odorless. We add a chemical – called mercaptan – to the natural gas to give it a distinct odor to help you detect a leak right away so you can take action.
Practice safety drills with your family. Everyone should know the safest and quickest way to leave the home – day or night – in the event of a natural gas emergency or fire.
Signs of a Natural Gas Leak
Use your senses to detect a natural gas leak. Please report any signs of a gas leak immediately. Your awareness and action can improve the safety of your home and community.
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SmellWe add a distinctive, sulfur-like, rotten egg odor so you can detect even small amounts of natural gas. However, DO NOT rely only on your sense of smell to detect the presence of natural gas. |
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SoundPay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance. |
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SightBe aware of dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area. |
What to do if you suspect a natural gas leak
If you smell natural gas:
- Leave immediately. DO NOT use the phone, switch a light on or off, strike a match or spend time looking for the source.
- Go to a neighbor’s home or an area where there is no natural gas odor present.
- Call LG&E at 502-589-1444 (outside Louisville call 800-331-7370) to report a natural gas leak.
- ALWAYS report a natural gas leak by phone from an area where there is no odor present. DO NOT report a natural gas leak by email.
- You (or the property owner) are responsible for having the leak repaired. LG&E will turn off your natural gas service until you can contract with a licensed professional to have the leak repaired. Once LG&E inspects and confirms the leak has been repaired, the company will restore natural gas service and relight natural gas appliances all at no additional cost.
- If the leak is outside the home, LG&E will turn off the natural gas service and make the necessary repairs or replace the natural gas service line. Once the repairs are complete, LG&E will test the line, turn the service back on and relight natural gas appliances all at no additional cost.